Shipping Policy

Thank you for shopping with DodoFriend! We are committed to processing and shipping your order as quickly as possible. Please review the details of our shipping policy below.

1)Non-customized goods

Eligible products: DIY kits

Order Processing Time:

After placing your order, please allow 1-2 business days for us to process and ship your items. Business days exclude weekends and holidays.

Regular shipping takes approximately 12-18 business days for delivery

Shipping Options & Rates

We offer the following shipping options:

Free Standard Shipping on orders over $69 USD within the United States and Hong Kong.
Standard Shipping: Available for orders under $69 at a flat rate of $9.99 USD.

2)customized goods

Custom-made products have unique characteristics and typically require a longer production period. Please refer to the detailed ordering information provided on the product page. These details will be clearly presented to you at the time of placing your order.

3)General Provisions

1.Regular Shipping:

Please note that delays during shipping may occur and are occasionally beyond our control. Factors like custom clearance procedures and other unforeseen circumstances may impact delivery times.
While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for regular shipping.

2.Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review case by case for a possible solution.

4)Please Note

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control.

Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package.

It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details or failed to do customs clearance.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information.

If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

5) Contact Information

For shipping and logistics inquiries:

Email: support@dodofriend.art
Phone: +852 54946928
Online customer service (in-store): 9:00 AM – 7:00 PM on business days (Pacific Time, Los Angeles)