We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy and transparent return and refund process.

1. Return & Exchange Eligibility

1.1 Return Period:
You have 30 days from the date you receive your order to initiate a return or exchange. If you are not fully satisfied, please contact us within this period.

1.2 Requirements for Return or Exchange:
To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and unwashed.
• The item should be in original condition, with all tags, labels, and packaging intact.
• The item must not have any damage, stains, or signs of wear.

2. How to Initiate a Return or Exchange

2.1 Submit Your Request:
To request a return or exchange, please contact us at support@dodofriend.art

 with the following information:

• Your order number.
• The reason for the return or exchange.

Once we receive your request, we will provide detailed instructions on how to return the item.

2.2 Preparing Your Return:
Once you receive return instructions, please ensure the item is securely packed with all original packaging and accessories. For security and tracking, we recommend using a trackable shipping service when returning the item. You are free to choose your preferred shipping method.

3. Return & Exchange Shipping Costs

3.1 shipping fees are typically the responsibility of the customer, unless the problem is due to an error on our part (e.g., defective or incorrect items).

3.2 Exchange Fees:
If you are exchanging for an item of higher value, you will be required to pay the price difference. If the exchange item is of lesser value, we will refund the price difference to you.

4. Refund Processing

4.1 Refund Method:
Upon receiving and verifying the returned item, we will process your refund within 5 business days. Refunds will be issued through the same payment method you used for the original purchase. Please note that depending on your bank or payment processor, it may take additional time for the funds to appear in your account.

4.2 Partial Refunds:
We reserve the right to refuse a refund or issue a partial refund if the returned item does not meet the return criteria (e.g., used, damaged, or missing packaging).

4.3Contact Us：

For any return or refund questions, please contact:
Company

Embermark Limited

Email
support@dodofriend.art

Business Hours
Monday–Friday, 9:00 AM–5:00 PM (Pacific Time, Los Angeles)

Office Address
4615 N Enchanted Cir, Colorado Springs, CO 80917, USA

Telephone
+852 54946928